Mental health support
We understand just how important the mental health of our team is, and the challenges many people face on a daily basis.
That’s why we’ve teamed up with Carecoins to offer ongoing mental health support. The team can book a session with a trained therapist or counsellor and talk about whatever’s on their mind. These sessions remain strictly confidential.
Carecoins isn’t just a service for those with a diagnosed mental health condition. If you're looking for coaching support, someone to talk to about how you're feeling, or want to reflect on what's going on in your life right now, Carecoins supports this.
More information about Carecoins can be found here: https://www.carecoins.co.uk/
And the following answers some of the most common questions you will have:
How does Carecoins work?
Essentially, you bulk buy coins, which are then used to pay for mental health related services and support. 1 Carecoin = A 30 minute session with a qualified professional.
You can then book 30 or 60 minute appointments with the professional on your own terms. This person is assigned to you for your whole journey, which provides the benefit of consistency.
How do I get matched to a professional?
You would contact Carecoins, and go through an initial (free) consultation so they can get an understanding of your needs & the best service to help you. Following that, you would use the Carecoins (as documented above).
Who buys the coins?
Reddico will bulk-buy an amount of coins, which the rest of the team can use accordingly. No one will know if you've used a coin, or for what reason.
Do I have to keep the same person?
No, unlike Sanctus, if for whatever reason you're not finding your sessions valuable, you would speak to Carecoins and go through the process to find a different person. There are thousands of qualified professionals all over the UK.
Does that mean I need to be based in the UK to benefit?
No. A great benefit of Carecoins is that you can use this no matter where in the world you're based. You'll be able to schedule virtual sessions – this includes Ron, Michael, Simon and anyone else who joins or moves abroad in the future.
Does Carecoins cover pre-existing conditions?
Yes, one of the big benefits of Carecoins is it will cover new and pre-existing mental health conditions.
Am I restricted in how many Carecoins I can use?
Once you're assigned a professional, you can decide how often you'd like to see them – it's not a 'once a month' service. You would be able to use coins out of the shared Reddico pot.
Is it just a virtual service?
If you're based in the UK you can book virtual or face-to-face appointments. However, your options may be more limited if you'd rather a face-to-face session.
Do we lose coins if they're not used?
No, the coins sit under a Reddico account until they're used – whether that's in one week or one year (or longer).
What services or support is covered by Carecoins?
Carecoins say they cover all support that would impact your mental health, including things that are pre-existing.
They are also able to arrange workshops, information sessions, train people to become mental health first aiders, and more.
Can I get an emergency appointment?
In general, mental health services don't work on an emergency basis. If you need emergency support, or you believe someone is in danger, it's imperative to call 999.
There are other support services available too if you need to speak to someone urgently, including the Samaritans: https://www.samaritans.org/
Should I use private health insurance or Carecoins?
Whilst our health insurance covers mental health, there are a range of caveats – such as not covering pre-existing conditions and being limited to a set number of sessions per year.
For that reason, our advice would be to use Carecoins as the default option going forward for all mental health related reasons.
However, if you would rather use your health insurance plan (which includes a GP referral), the option is there.
Many of us leave school without a sound financial understanding. We’re not taught about the practicalities of managing budgets, getting onto the property ladder, how pensions and investments work, or how to protect your family.
That’s why we’ve teamed up with Wronski Wealth Management to provide the team with sessions that cover life’s key milestones. These are run throughout the year and help to provide extra knowledge and equip the team with the information they’ll need.
Each year we take the team on holiday for a long weekend. It’s not mandatory, but it’s a fantastic opportunity to bond with your colleagues outside of work, whilst enjoying some amazing experiences.
In the past we’ve visited Budapest, Barcelona, Oslo, and we’ve also skied on the Austrian slopes. It’s an all-expenses-paid trip, and a chance for the whole company to celebrate our joint success.
Our quarterly Reddicon events are four of the most highly anticipated times of the year. They’re another brilliant opportunity to talk to different people in the company, whilst enjoying something a little different.
In the summer and winter we host a bigger event. This includes a company update in the morning – discussing challenges, successes, and what the future looks like across the business – before taking on an activity in the afternoon.
Previously this has included London’s Crystal Maze, a zombie-filled shopping mall apocalypse in Reading, and beginner curling lessons near Tunbridge Wells. The day is capped off with an evening of food and drinks.
The last Friday of each month is our Fun Friday. An event of some kind typically takes place in the afternoon, hosted by someone in the team – the agenda can be anything they want it to be.
Charity, fundraising & volunteering
In recent years we’ve taken a much stronger approach to supporting causes in our local area, setting up a community team and donating a % of revenue to charitable organisations every year.
Our community team orchestrates our efforts, liaises with key contacts, and helps to set up lasting relationships with various charities (of their choosing) throughout the year. As well as setting out annual goals, we also provide ad hoc support (such as helping individual families in need).
A large part of our community work also includes fundraising, and there are events scheduled each year to help us provide even more support to the community (including the popular Christmas quiz).
Our quarterly team impact award winners can also donate money to a charity of their choice, whilst at Christmas we donate to local causes and issues in the local area of our clients.
As a company we're keen to ensure there is support in other ways outside of donations and volunteer work, which includes offering the free use of our company facilities to host community events for charities and local causes we work with.
Reddico is part of the workplace pension scheme, which is managed through Smart Pension. We contribute 3% each month, with full details available on the government’s website.
You also have the opportunity to switch your pension, giving you more control over what companies/futures and ethical practices you are investing in with your pension.
The following details how you can do this:
Log in to Smart Pension.
Click 'Funds' at the top of the page.
Choose 'Manage your investments'.
Select the 'Do-it-yourself' option.
From here, you can choose which investment funds you wish to split your contribution into at a more granular level. Some of these highlight environmental/ethical sustainability as the defining trait of the portfolio.
Cycle to Work Scheme
We’re enrolled in the UK’s Cycle to Work scheme, which is managed through perkpal. We’ll pay the upfront cost of a bike (up to £2,000), which you’ll then pay back as part of a salary sacrifice scheme – saving up to 29% on the purchase.
Working from home budget
In the changing world of work, and as a remote-first agency, we know a lot of people will work from home throughout their career at Reddico. To make sure people can work comfortably and at their best away from the office, we have a working from home ‘budget’.
There is no fixed amount, and the team can buy what they need to continue doing a great job. This can be anything from a desk and chair, to laptop stands, a keyboard, or even a better webcam.
We trust our team to make the right decisions.
You can find more information, as well as a list of eco-friendly options, here.
For transparency purposes, all purchases with this budget can be viewed here.
Private health insurance
Our team is covered with private health insurance through Vitality, which includes things such as:
MRI, CT and PET scans
Additional benefits include video consultations with a Vitality GP and 24 hour telephone access through the Vitality GP helpline. We also have advanced cancer cover, and therapy such as osteopathy and chiropractic.
Major dental treatment is also covered as part of the plan – such as:
Crowns: new or replacement up to £300
Bridges/implants: new or replacement up to £200
Root canal treatment up to £150
Apicectomy up to £100
Extractions up to £150
Dentures: new or replacement up to £250
Finally, the personal health fund provides between £75 and £225 per year to spend on optical and routine dental. Once you have completed your online Health Review, you’ll get £75 added to your PHF. Then, each time you increase your Vitality status, another £50 will be added.
You can use your Personal Health Fund to help pay for these everyday healthcare expenses:
Health measurement devices
Activity tracking devices
Private health insurance is on an opt-in basis, as it’s viewed as a benefit in kind. This means there is a small amount of extra tax to pay (averaging at less than £5 a month).
When joining Reddico, you will be automatically enrolled in a group life insurance policy. This policy is held with YuLife.
If the worst was to happen to you whilst at Reddico, a £100,000 lump sum would be paid out to your next of kin to help support them financially. Our group life insurance policy should be seen as an addition to, not a replacement for, any individual life insurance policy that you hold. Everyone's personal circumstances and financial requirements are different, and an individual life insurance policy will take these into account. If you are looking to set up a will, YuLife also provides the facility to create a single or joint will through Farewill.
At Reddico, we want to be able to support you during any periods of financial difficulty or hardship. As such, our financial support options include:
Mid-month pay: If receiving your pay early would help, we will arrange an advance for the middle of the month.
Interest-free loan: We also offer an interest-free loan of up to £1,000, which can be paid back in future payslips. The length of the payback will be discussed with you to determine a repayment plan that works.
If you find yourself in a difficult situation financially and need support then please reach out to discuss your options. We'd rather you spoke to us before turning to other forms of short-term credit, which often only make the situation worse. We'll do what we can to help you through this difficult period.
You can contact Reddico’s Managing Director or HR personnel to discuss these options confidentially.
You can also seek expert financial advice from the debt charity, Step Change.
We’re signed up to perkpal, which includes the Cycle to Work scheme and offers a range of discounts from hundreds of high street stores and online retailers. You can find out more about perkpal here.
Dental and optical fund
On top of the Personal Health Fund from Vitality, Reddico will provide an additional amount of £100 a year in total towards any of the following:
Routine dental – regular checkups and hygienist appointments.
Optical – eyesight test fees, fitting fees, spectacles, lenses, spectacle frames, contact lenses, spectacle repairs
You can split the £100 between either of these or just use the £100 on one, for example just glasses or just on dental checkup if you want to.
However, to avoid any additional personal tax considerations only one single claim for routine dental should be made in a single year on the Reddico policy.
Multiple claims for optical can be made in a single year without any tax implications (up to the value of £100). For example, you can submit one claim for an eye test and then another one later on for glasses.
Making a claim
For any dental or optical claim:
For your first dental or optical claim we would recommend using your £75 personal health fund. There are no tax implications for yourself or the business and this money is already covered by the premium that we pay Vitality so it doesn’t cost the business anything extra.
It’s simple and straightforward to claim, simply email a copy of your invoice and receipt, along with your plan number, to email@example.com, clearly stating that you’d like to claim from your PHF and they will reimburse you.
Once your Personal health fund has been used then place a claim directly via Spendesk for dental or optical using the following code 7999 – and upload your receipt.
Using both policies in combination for a single claim.
If your first claim is over £75, for example if you have purchased glasses or your dental costs were higher, you can claim the first £75 off through Vitality PHF, then upload the same invoice to Spendesk and claim the remaining amount. Here you just need to add a note on Spendesk to confirm the difference being claimed.